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Exchange and Return Policy for Online Children's Clothing Store:

Thank you for shopping with us! At Morinella, we want to ensure your complete satisfaction with your purchase. Please take a moment to review our exchange and return policy below:

1. Eligibility for Returns:
• Products can be returned within 14 days from the date of delivery.
• Returns are only accepted for items that are unworn, undamaged, and in brand new condition.
• All original tags, labels, and packaging must be intact and included with the returned item.
2. Return Process:
• To initiate a return, please contact our customer support team at cs@morinella.com within 14 days of receiving your order.
• For non-defective returns, the customer is responsible for the shipping costs associated with returning the item(s).
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization if your request is eligible.
3. Defective Products:
• In the event that you receive a defective product due to manufacturing, please contact our customer support team within 30 days of receiving your order.
• We will arrange for the return shipping label and cover the shipping costs for defective product returns.
• Once we receive the defective item, we will either provide a replacement or issue a refund, based on your preference and product availability.
4. Refunds and Store Credit:
• Refunds will be issued to the original payment method used for the purchase once we have received and inspected the returned item(s).
• Please allow up to 30 days for the refund to be processed and reflected in your account.
• If you prefer store credit instead of a refund, please let us know, and we will be happy to accommodate your request.

We value your business and want you to have a hassle-free shopping experience at Morinella. If you have any questions or concerns about our exchange and return policy, please don't hesitate to reach out to our customer support team. Thank you once again for choosing to shop with us!

Best regards, Morinella